Trust & verification
FixMyBuild is built to protect homeowners and support good trades — chat first, verified badges, reviews and fraud checks.
For homeowners
✅ Chat-first: no spam calls
✅ Phone verification to post jobs (live site)
✅ Duplicate spam detection
✅ Reviews after completed work
Tip: Add photos and clear details. You’ll get better quotes and faster responses.
For trades
✅ Lead validity guarantee (invalid leads refunded)
✅ Verification ladder: Basic → Verified → Trade Verified
✅ Badge boosts: verified profiles win more work
✅ Dispute reporting and moderation
We encourage trades to upload insurance and relevant certifications (e.g., Gas Safe, NICEIC/NAPIT) where required.
Verification badges
Basic
Phone + email verified.
Phone + email verified.
Verified
Business details + ID + insurance upload.
Business details + ID + insurance upload.
Trade Verified
Relevant certifications checked for regulated trades.
Relevant certifications checked for regulated trades.
Reported
Flagged profile under review.
Flagged profile under review.
Refund policy (credits)
Trades pay credits to unlock leads. Credits are refunded when a lead is clearly invalid.
Refunded: fake/invalid contact, duplicate spam, clearly impossible job details.
Not refunded: you don’t win the job, homeowner chooses someone else, no reply after a reasonable attempt.